Purpose: This study explores how supplier and customer integration impact a firm's disruption absorption capability, with a focus on IT alignment moderation.Methods: We conducted surveys with 296 Chinese manufacturers and utilized hierarchical regression for analysis.Results: : Our results reveal a positive correlation between supplier/customer integration and disruption absorption capability. Additionally, positive IT alignment bolsters the relationship between supplier integration and disruption absorption capability, while it doesn't affect the link between customer integration and disruption absorption capability.Conclusion: These findings underscore the significance of integration and IT alignment for enhancing a firm’s disruption absorption capability, providing crucial insights for supply chain management practitioners.
Zhong et al. (Sun,) studied this question.