A Study on Factors Influencing Digital Procurement Platform Use in R&D Settings: Integrating KANO Model, Institutional Theory, Diffusion of Innovation, and Technology Acceptance Model

Key Points

• This research investigates the factors influencing the adoption and intention to use digital procurement platforms in R&D settings.
• Used a mixed-methods design across two studies.
• Study 1 analyzed user satisfaction via the KANO model.
• Study 2 tested adoption factors using PLS-SEM with data from 188 R&D practitioners.
• Most platform functions were viewed as attractive or one-dimensional quality attributes.
• Technological efficiency and external training were key predictors of use intention, while supply chain pressure was not significant.
• The influence of technological efficiency was stronger for office workers than researchers.