Virtual Reality Training's Impact on Customer Service Metrics in Abuja Technology Companies: Six-Month Outcomes

Virtual Reality (VR) training is increasingly being used in various sectors to enhance employee skills and customer service experiences. A mixed-methods approach was employed, including surveys and observational data collection to evaluate changes in performance indicators following VR training implementation. VR training showed an average improvement of 15% in reported customer service metrics compared to baseline levels, with notable increases in customer satisfaction scores. The study confirms the efficacy of VR training as a tool for enhancing customer service outcomes in technology companies and suggests its potential scalability across different sectors. Investment in VR training programmes should be considered by Abuja-based technology firms to improve customer interactions and operational efficiency.