Traditional models of employment support in Australia have long prioritised job placement metrics over personal meaning, psychological safety, and sustainable engagement. In this paper, we examine the evolving role of employment counsellors within the National Disability Insurance Scheme (NDIS), distinguishing their contributions from those of conventional career and rehabilitation counselling. Grounded in the Psychologically Informed Employment Counselling Framework (PIE-CF), this role integrates trauma-informed care, neurodiversity-affirming approaches, and relational practice into the Customised Employment (CE) process. Drawing from counselling psychology, disability studies, and systems design, the PIE-CF maps relational micro-skills to vocational outcomes, aligning directly with the Psychotherapy and Counselling Federation of Australia’s (PACFA’s) Certified Practising Counsellor competencies (2025). Employment counsellors, equipped with the PIE-CF and embedded within NDIS-supported CE services, constitute a distinct emerging profession. We outline the framework, competency mapping, implementation insights, and implications for recognition, fidelity, and long-term reform.
Smith et al. (2026) studied this question.