An audit of an Intensive Interaction Service within an NHS Trust

The intensive interaction service in Oxfordshire began in 2010. This audit looked at feedback from training events and the experience of people receiving input from the service between September 2022 and January 2024. The training was well regarded, with particular mention of the benefits of video to illustrate the approach. People referred to the service receive input guided by a standard operating procedure. Deviations away from this are discussed for the 25 people discharged from the service during the same time period. Service improvements as a result of the audit are described and areas for further research suggested. Easy to read summary ■ This paper looked at how the Intensive Interaction Service within our NHS Trust was working. This is important as people referred to the service have very little or no speech and cannot tell us what they think. ■ We looked at feedback from people who had done Intensive Interaction training and also what help we gave the people we supported. ■ There were some differences between what we planned to do and what we actually did and the reasons for this are talked about. ■ Ideas for making the service better are suggested.