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A quality management approach reduces non-conformities in medical laboratories, indicating effectiveness of interventions.
After the first PDCA cycle, we achieved a significant improvement in the two non-conformities studied. Using quality tools, we prioritized the most critical non-conformities for immediate action. In addition, other methods enabled us to identify all the potential causes of these two non-conformities, pinpointing those responsible for 80% of their occurrence. A second PDCA cycle will be implemented to further improve the results obtained in the first cycle.
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Kechkar et al. (2026) studied this question.
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