Deliberative Quality in Digital Institutional Settings: The Role of Participation Practices and Digital Empowerment

Digital platforms became central to institutional participation during the COVID-19 pandemic, yet little is known about how participants experience digitally mediated decision-making processes and which conditions foster high-quality deliberation. Guided by an ecological perspective from community psychology, this study examined university staff’s experiences with platform-based participation, focusing on the relationship between online participation practices, digital empowerment, and perceived deliberative quality. In November 2021, faculty and technical/administrative staff at an Italian university (N = 673) completed an online questionnaire assessing platform use (Microsoft Teams), participation practices, perceived benefits and limitations of digital platforms, digital empowerment, and deliberative quality (critical awareness and engagement). Exploratory factor analyses supported multidimensional measures of platform perceptions and deliberative quality. Hierarchical regression analyses showed that interaction rules and perceived improvements in participation processes were the strongest predictors of deliberative quality. Platform benefits related to participatory quality were positively associated with both outcomes, while efficiency-related benefits showed a small negative association with critical awareness. Digital empowerment uniquely predicted deliberative engagement above and beyond participation practices. Overall, results suggest that deliberative quality in digital institutional settings depends more on structured interaction and empowerment-supportive conditions than on platform use frequency, with implications for designing sustainable online and hybrid participatory processes.