Links system-level issues to parents' experiences of family-centred service, indicating areas for improvement.
This study empirically links system-level issues to parents' experience of family-centred service. Implications for healthcare services and organizations include (i) training providers to have relevant knowledge and skills, (ii) reducing excessive waiting times for services, and (iii) improving the transparency of communication.
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King et al. (2026) studied this question.
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