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March 29, 2026Journal of Information & Knowledge Management

Exploring the Role of Artificial Intelligence in Strengthening Operational Risk Resilience in the Insurance Sector

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Authors

GBGaurav Kumar BisenVTVipin Vihari Ram TripathiMSM. D. L. Srivastava

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Overview

Research investigates AI's role in improving operational risk resilience in the insurance sector, suggesting greater flexibility in implementation.

Key Points

  • This research aims to explore how artificial intelligence can enhance operational risk resilience in the insurance sector.
  • Collected primary data from 317 professionals in selected insurance organizations in India.
  • Involved executives, managers, and employees to understand their perspectives on AI's impact.
  • Analyzed data using structural equation modelling to test hypotheses.
  • AI has a direct positive impact on operational risk resilience.
  • Adaptive capabilities positively affect operational risk resilience.
  • The insurance sector needs to be flexible in implementing AI to manage risks effectively.

Cite This Study

Bisen et al. (2026) studied this question.

synapsesocial.com/papers/69c8c35cde0f0f753b39e19chttps://doi.org/10.1142/s0219649226500140
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