Background: Public satisfaction with public transport infrastructure is a factor in the social legitimacy of infrastructure investment policies. Methods: This study analyzes the determinants of citizen satisfaction with toll roads in Mexico using a hierarchical regression model applied to a nationally representative survey. Results: Satisfaction does not depend primarily on sociodemographic factors, but rather on users’ overall perception of the quality, safety, and management of the road system as a whole. Furthermore, the pattern of predictors varies according to usage experience, suggesting that satisfaction is influenced by different factors among users and non-users of these facilities. These findings support a contextual evaluation model, in which citizen assessments are based more on systemic interpretations than on isolated experiences. Conclusions: The study has direct implications for public policy design and infrastructure management in contexts where the use of toll roads responds to structural constraints rather than voluntary decisions. Although the study focuses on the Mexican case, its contributions offer useful interpretative insights for other countries with similar challenges in terms of mobility and institutional legitimacy.
Faus et al. (Sun,) studied this question.