Accessibility Coordinator: Manager and Leader of Change

Objective: The article attempts to answer whether we may call the accessibility coordinator a manager and what role they play in a cultural institution. Do coordinators indeed only undertake coordinating actions, as suggested by the position’s name, or do they manage the accessibility implementation process in public cultural institutions? Research Design & Methods: To collect data, we used narrative collages. We obtained fifty-seven narrative collages, which described, using creative metaphors, the managerial roles adopted by the accessibility coordinator in a cultural institution. Findings: The authors of the collages mostly emphasised the importance of interpersonal roles (connector, leader) and informational roles (observer, propagator). Implications / Recommendations: The research indicates that the accessibility coordinator serves as a manager in the organisation and is a change leader who creates conditions that enable the preparation and implementation of accessibility in a cultural institution. Contribution: Research shows that the theory of managerial roles is still valid and can also be applied to new professions, such as accessibility coordinators in cultural institutions.