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April 3, 2026Open Access

Data-Driven Analysis of Administrative Workflows: A Pm4py-Based Municipal Case Study

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Authors

IAIlir Kelmendi Arben

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Overview

Analyzes administrative workflows in Albanian municipalities, aiming to uncover inefficiencies and suggest optimization methods.

Key Points

  • The central aim is to identify and analyze inefficiencies in municipal administrative workflows in Albania using Process Mining techniques.
  • Constructed a SQL Server database with event logs from municipal services.
  • Analyzed approximately 366,000 cases and 620,205 events across 33 activities using Pm4Py.
  • Utilized Heuristic and Alpha miner algorithms for modeling workflow processes.
  • Built structured models in the form of graphs, such as Petri Nets, to visualize workflows.
  • Identified key inefficiencies and delays in administrative processes.
  • Visualized complex workflows to enhance understanding of process dynamics.
  • Prepared for future clustering analysis to detect anomalies in workflows.

Cite This Study

Ilir Kelmendi Arben (2026) studied this question.

synapsesocial.com/papers/69cf5e115a333a821460c3f2https://doi.org/10.5281/zenodo.19367614
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