Evaluating e-government's influence on health services through employee performance in Algeria

This study investigates the impact of e-government implementation on the enhancement of healthcare services in Algeria, emphasising the mediating role of employee performance. Addressing a gap in the literature, it integrates institutional, technological, and human factors within a unified analytical model. A structured questionnaire was administered to healthcare professionals in public institutions, and the data were analysed using partial least squares structural equation modelling (PLS-SEM). The results indicate that e-government has both direct and indirect positive effects on healthcare service delivery, with employee performance significantly mediating this relationship. The findings suggest that successful digital transformation requires not only technological infrastructure but also investments in employee training, performance management, and leadership support. Moreover, raising public awareness of digital health tools is essential for equitable access. This research contributes a novel framework linking internal organisational capabilities to external service outcomes in the context of healthcare e-governance.