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Netnography analyzes emotional and cognitive user responses during the 2024 ChatGPT outage, suggesting multi-dimensional AI dependence.
This manuscript is a preprint that has not undergone peer review. It may be revised prior to formal publication. The study analyzes the December 2024 global ChatGPT outage as a case for examining human reliance on generative AI. Drawing on a netnographic analysis of Reddit discussions, it argues that AI dependency is multidimensional, encompassing emotional, functional, and cognitive dimensions. The findings highlight AI downtime as both a technical disruption and a socio-psychological event.
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Ricky P. Becodo (2026) studied this question.
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