What does this research mean for the field?

Postgraduate students primarily utilize university libraries for reading and note-making, expressing high satisfaction with core library services but dissatisfaction with personalized services. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

To analyze postgraduate students' information usage patterns and evaluate their satisfaction with library services.

April 8, 2026Open Access

Information Source Utilization and Service Effectiveness at Academic Library Settings: A Pilot Study on University Students' Perception

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Authors

SShankergouda HNHemavathi NTumkur University

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Implication

Pilot study analyzes university students' perceptions of library services and their satisfaction levels, indicating areas for improvement.

Key Points

To analyze postgraduate students' information usage patterns and evaluate their satisfaction with library services.
Conducted a survey among 300 postgraduate students at three universities in Karnataka
Employed the Information Use Index (IUI) to track usage patterns
Utilized Customer Satisfaction Scores (CSAT) to evaluate satisfaction levels.
Students frequently visit libraries for reading books and making notes
Textbooks, newspapers, and magazines are the preferred print sources
E-books, e-journals, and databases rank highest among electronic sources
Overall satisfaction with core services is high but low for personalized services
The study indicates a need for improved awareness of resources and services.

Cite This Study

Shankergouda et al. (2026) studied this question.

synapsesocial.com/papers/69d5f03374eaea4b11a799a7 https://doi.org/10.5281/zenodo.19436233

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Implication

Pilot study analyzes university students' perceptions of library services and their satisfaction levels, indicating areas for improvement.

Information Source Utilization and Service Effectiveness at Academic Library Settings: A Pilot Study on University Students' Perception

Discussion

Member takes

Implication

Key Points

Cite This Study

Information Source Utilization and Service Effectiveness at Academic Library Settings: A Pilot Study on University Students' Perception

Discussion

Member takes

Implication

Key Points

Cite This Study

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