Lean Office: Study on the Applicability of the Concept in a Design Company

This study has explored the applicability of the concepts related to Lean Manufacturing with focus on service areas, specifically in an office specialized in graphic design of packaging. Through a case study it was possible to deploy and analyse the value stream map of the company’s overall processes. This map has assisted in identification of waste situations and in proposing improvements in the process. It is concluded that Lean concepts have been presented as promising in a graphic design company and are potentially applicable in creative companies.