The Resilient Organization

Both academics and practitioners have recently discovered resilience as a core topic of interest. Resilience is widely viewed as a potential solution to the challenges posed by crises and disasters. The promise of resilience is an organization or society that absorbs shocks and ‘bounces back’ after a disturbance. While the idea of resilience is increasingly popular, empirical research on resilient organizations is actually quite rare. This article explores whether a relation exists between organizational characteristics, processes and resilience. Building on the insights of high reliability theory and crisis research, it probes this relation in two organizations that experienced deep crises: the California Independent System Operator (CAISO) and National Aeronautics and Space Agency (NASA).