Drinking water supply service management and sustainable development challenges: case study of Bejaia, Algeria

Research Article| July 09 2015 Drinking water supply service management and sustainable development challenges: case study of Bejaia, Algeria Samir Hamchaoui; Samir Hamchaoui 1Department of Hydraulics, Hadj Lakhdar University of Batna, 05000 Batna, Algeria2Laboratory of Applied Research in Hydraulics and Environment (LRHAE), Faculty of Technology, Université de Bejaia, 06000 Bejaia, Algeria E-mail: hamchaouisamir@gmail.com Search for other works by this author on: This Site PubMed Google Scholar Abderrahmane Boudoukha; Abderrahmane Boudoukha 3Laboratory of Applied Research in Hydraulics, Hadj Lakhdar University of Batna, 05000 Batna, Algeria Search for other works by this author on: This Site PubMed Google Scholar Abbas Benzerra Abbas Benzerra 2Laboratory of Applied Research in Hydraulics and Environment (LRHAE), Faculty of Technology, Université de Bejaia, 06000 Bejaia, Algeria Search for other works by this author on: This Site PubMed Google Scholar Journal of Water Supply: Research and Technology-Aqua (2015) 64 (8): 937–946. https://doi.org/10.2166/aqua.2015.156 Article history Received: December 12 2014 Accepted: May 21 2015 Views Icon Views Article contents Figures & tables Video Audio Supplementary Data Share Icon Share Facebook Twitter LinkedIn MailTo Tools Icon Tools Cite Icon Cite Permissions Search Site Search Dropdown Menu toolbar search search input Search input auto suggest filter your search All ContentAll JournalsThis Journal Search Advanced Search Citation Samir Hamchaoui, Abderrahmane Boudoukha, Abbas Benzerra; Drinking water supply service management and sustainable development challenges: case study of Bejaia, Algeria. Journal of Water Supply: Research and Technology-Aqua 9 December 2015; 64 (8): 937–946. doi: https://doi.org/10.2166/aqua.2015.156 Download citation file: Ris (Zotero) Reference Manager EasyBib Bookends Mendeley Papers EndNote RefWorks BibTex The aim of this study is to develop a methodological tool for the sustainable management of drinking water supply service (DWSS), taking into account local specificities of Algeria. This research is supporting the water utility (Algérienne Des Eaux: ADE) in its challenges to improve the quality of services undertaken for customers. The methodology consists of a construction phase and an evaluation phase. The construction phase is to identify the prior objectives and sub-objectives, as well as criteria and indicators of sustainability associated with them. The evaluation phase is to evaluate the performance of DWSS. The aggregation of indicators and criteria is carried out with the weighted sum method, the weighting is done with the analytical hierarchy process (AHP) method. The application takes place in the DWSS of Bejaia city, Algeria. The evaluation of the objective's performance studied in this paper showed a good level of performance. This tool has allowed the identification of indicators to improve. Targeted decisions can further improve their performance. AHP method, drinking water supply service, methodological tool, performance indicators, prior objectives, sustainability assessment © IWA Publishing 2015 You do not currently have access to this content.