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The healthcare industry is one of the most important industries in the service field. Due to the complex nature and the number of stakeholders in healthcare systems, healthcare quality is a complex concept in and of itself. This research examines the dimensions of healthcare quality as represented in published research. To ensure content validity, codes representing initial dimensions were first validated by a panel of experts, then used to perform a computer-aided textual analysis (CATA) of 320 relevant research publications. Results indicated that healthcare quality research is dominated by nine dimensions. Principal components analysis (PCA) suggested four meta-dimensions reflecting perceptions of quality in healthcare. These dimensions are medical staff, appropriate facilities, responsive features, and assurance. The analytical approach used in the current study enhances our understanding of quality in healthcare as depicted in the relevant literature base and could help guide performance improvement efforts for practitioners, administrators, and decision-makers. In addition, the results present a framework for developing conceptually insightful and effective instruments for measuring the quality of healthcare.
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Weheba et al. (2018) studied this question.
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