Telephone triage by nurses in primary care out-of-hours services in Norway: an evaluation study based on written case scenarios

This is the authors' abstract. We don't add key points for this paper.

Correct classification of acute and non-urgent cases among nurses was quite high. Work experience and employment percentage did not affect triage decision. The intrarater agreement was good and about the same as in previous studies performed in other countries. Kappa increased significantly with increasing employment percentage.