The use of UTAUT2 model for understanding student perceptions using Google Classroom: A case study of Introduction to Information Technology course

Google Classroom is a free web-based platform which becomes an important and popular course management application in higher education. It saves time and paper and makes it easy to create classes, distribute assignments, communicate, and stay organized. Teachers can create assignments, send announcements, and start class discussions instantly, as students can share resources with each other and interact in the class stream or by email. It also benefits high level of satisfaction, as well as a greater level of learner enthusiasm. This study employed the unified theory of acceptance and use of technology 2 (UTAUT2) model to explore factors that determine the deployment of Google Classroom in a course of Introduction to Information Technology at Mae Fah Luang University, Chiang Rai, Thailand. The survey with 24 five-point Likert-scale questions was collected from students who enrolled in this course. The findings revealed that performance expectancy, effort expectancy, and social influence determine students' behavioral intention. Moreover, facilitating conditions and behavioral intentions determine students' use of Google Classroom. Although students agreed that Google Classroom is a good and easy-to-use tool, most of its features have not been used to its full capability.