Capacity Needs and Business Operational Challenges of Private Hospitals in Guiuan Eastern Samar

The significant increase of illnesses nowadays is becoming a major public health concern and necessitating the improvement of the healthcare delivery. However, healthcare service gaps between urban and rural areas were revealed by existing studies, thereby limiting access to the needed essential medical attention. This study intends to identify root causes deterring private hospitals from providing advanced medical care and specialized services. In order to determine the service provider’s capacity needs and operational challenges, a descriptive-correlational research design was employed to examine the statistical relationship between the two variables. A quantitative survey of 101 personnel was conducted from the three private hospitals in Guiuan, Eastern Samar, wherein collated data revealed a favorable interest among hospitals to augment current medical services; however, service expansion was least considered, while cost control and standardization were prioritized instead and focused on providing a limited but well-defined set of services efficiently. Health facilities' major issue concentrated on patient management, particularly the OPD consultation waiting period. A significant relationship between capacity needs in terms of medical services and equipment and supplies with operational challenges was the major revelation of the study. Recommendations focus mainly on providing adequate medical equipment and ensuring the regular maintenance and timely replenishment in response to the noted key finding. Likewise, establishing a reliable procurement system through strengthening partnership with the DOH will help reduce medical supply shortages. Moreover, engaging advanced medical healthcare services will minimize frequent referrals to city hospitals, ease patient burdens, and strengthen local healthcare capacity and service delivery.