Organizational intelligence: a structuration view

Purpose This paper aims to unify the fragmented views on organizational intelligence from the perspective of Giddens' structuration theory. Design/methodology/approach The paper used a case study of a firm, which is a small electronics manufacturing group located in the New England area of the northeast USA. Data were collected by observation, oral histories and through discussion and interviews with organization members. Findings It was observed that a structuration view of organization intelligence removes the individual/organization level intelligence dichotomy, and integrates the fragmented studies on the epistemology of intelligence, e.g. cognitive, behavioral and social/emotional. Research limitations/implications Propositions for further research are formulated. However, findings are derived on the basis of a substantive case study in a particular country. Further, research needs to expand this base to encompass other organizations in a wider range of countries across different cultures. Practical implications This paper helps managers to assess and to operationalize organizational intelligence. Originality/value This paper proposes a more comprehensive understanding of intelligence in organizations.