Exploring the determinants of e‐learning systems continuance intention in academic libraries

Purpose The purpose of this study is to explore the relationships of web quality (system quality, information quality, and service quality), perceived value, and satisfaction to understand how these critical factors influence the continuance intention of using e‐learning systems in academic libraries. Design/methodology/approach The study data come from a convenience sample of 302 undergraduate and graduate students who were 18 to 25 years old. A structural equation modelling (SEM) technique was conducted to identify causal relationships. Findings The findings demonstrate that web quality has significantly positive influences on perceived value and user satisfaction. Furthermore, perceived value and satisfaction determines users' continuance intentions of e‐learning systems in academic libraries. Research limitations/implications This study addresses self‐reported continuance intentions as part of the survey; as a result, it could have introduced inaccuracies. The implications of proposed e‐learning success model are discussed. Practical implications Academic librarians should reinforce the efficiency of e‐learning systems to influence users' willingness to continuously use such systems. Originality/value This paper highlights the determinants of continuance intentions of e‐learning systems in digital libraries and educates researchers, librarians, and system developers about how e‐learning systems are perceived by end‐users in digital libraries.