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September 1, 2009Total Quality Management & Business Excellence

Determinants of online service satisfaction and their impacts on behavioural intentions

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Authors

FZFue ZengZHZuohao HuRCRong Chen

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Zeng et al. (2009) studied this question.

synapsesocial.com/papers/69dbcf01387cf70698688d56https://doi.org/10.1080/14783360903181719
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

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  4. 4An Empirical Examination of the Structural Antecedents of Attitude toward the Ad in an Advertising Pretesting Context1989 · 2,185 citations
  5. 5Selected Determinants of Consumer Satisfaction and Complaint Reports1983 · 1,323 citations