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March 13, 2017Journal of service managementOpen Access

The changing role of the health care customer: review, synthesis and research agenda

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Authors

JMJanet R. McColl‐KennedyThe University of QueenslandHSHannah SnyderBI Norwegian Business SchoolMEMattias ElgLinköping University

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McColl‐Kennedy et al. (2017) studied this question.

synapsesocial.com/papers/69dcc910a5c75be4cfe54634https://doi.org/10.1108/josm-01-2016-0018
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