Longitudinal Analysis and Coping Model of User Adaptation

Understanding how technology influences how individuals, groups, and organizations work continues to be an important organizational communication and technology process. Changes to healthcare technology continue to be advocated in order to increase both efficiency and effectiveness of healthcare. Influences on the successful implementation range from organization to group to individual attitudes. Prior research in healthcare and technology has called for longitudinal study of implementations. This study focuses on one influencer, the individual coping strategies, by using the coping model user adaptation applied to a two-year study of implementation of a new electronic health record in a medium-sized physician group. Results indicate that attitudes and coping strategies vary between clinicians and staff and vary across time.