Quantum-gravity effects outside the horizon spark black to white hole tunneling

We show that there is a classical metric satisfying the Einstein equations outside a finite spacetime region where matter collapses into a black hole and then emerges from a white hole. We compute this metric explicitly. We show how quantum theory determines the (long) time for the process to happen. A black hole can thus quantum tunnel into a white hole. For this to happen, quantum gravity should affect the metric also in a small region outside the horizon; we show that, contrary to what is commonly assumed, this is not forbidden by causality or by the semiclassical approximation, because quantum effects can pile up over a long time. This scenario alters radically the discussion on the black hole information puzzle.