Answers are grounded in this paper and cite their sources.
The technology-based service encounter has received significant attention with the advance of technology, especially artificial intelligence robots, in the healthcare industry. In the technology-based service encounter, the technology as a service provider plays a critical role in succeeding the service encounter. The purpose of this study is to develop a framework for the success factors of a technology-based service encounter in the healthcare industry. Roles of subjects (human and technologies) and success factors in the encounter are reviewed and proposed. A systematic literature review supports the proposed framework, which explains success factors for technology-based service encounters in the healthcare industry.
No takes yet. Share an insight, caveat, or question.
Yoon et al. (2018) studied this question.
Synapse has enriched 10 related papers. Consider them for comparative context: