Urgent care centres for reducing the demand on emergency departments: a scoping review of published quantitative and qualitative studies

This is the authors' abstract. We don't add key points for this paper.

Urgent care centres, especially walk-in and after-hours clinics, can help reduce the number of ED presentations and reduce health care costs. Patient satisfaction with such clinics is high, but public health education could guide people to appropriate care for non-urgent health problems. Training in the management of conditions frequently seen in urgent care centres is needed to ensure consistent, effective care.