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April 16, 2026BMC Health Services ResearchOpen Access

Investigation of the satisfaction levels of patients visiting the emergency department

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Authors

ZAZeynep AbbasoğluMardin Artuklu UniversityABAhmet BütünMardin Artuklu University

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Overview

Descriptive cross-sectional study assesses patient satisfaction in an emergency department, indicating factors impacting service quality.

Key Points

  • This study aims to determine patient satisfaction levels in the emergency department and identify influencing factors.
  • Descriptive cross-sectional design conducted in a tertiary hospital's emergency department.
  • Sample included 559 patients who visited the ED from September to December 2024.
  • Data collected through a questionnaire and the Brief Emergency Department Patient Satisfaction Scale.
  • Descriptive statistics, t-tests, and one-way ANOVA used for analysis.
  • Overall mean ED patient satisfaction score was 60.92 ± 15.62, indicating moderate-to-high satisfaction.
  • Highest satisfaction was reported for interactions with nurses and doctors.
  • Satisfaction scores decreased with higher education levels and increased frequency of ED visits.
  • Daytime visits and perceived urgency were associated with higher satisfaction.

Cite This Study

Abbasoğlu et al. (2026) studied this question.

synapsesocial.com/papers/69e07dfe2f7e8953b7cbef01https://doi.org/10.1186/s12913-026-14558-3
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Key factors influencing patient satisfaction in the emergency department of a tertiary hospital in Saudi Arabia: a cross-sectional study2026
  2. 2Patient satisfaction and its predictors in emergency department services at debre tabor comprehensive specialized hospital in Ethiopia: an ordinal logistic regression analysis2026
  3. 3Exploring the Determinants of Patient Satisfaction in Emergency Healthcare: Evidence from Irish EDs2024
  4. 4Assessment of patient’s satisfaction towards Adult Emergency department service at University of Gondar Comprehensive Specialized Hospital, Northwest Ethiopia, 2021.2024 · 1 citations
  5. 5Does Patient Satisfaction with Primary and Emergency Care Influence Non-Urgent Emergency Department Utilization? A Path Analysis2025 · 2 citations