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Investigation shows significant contributions of quality management practices on quality results, highlighting their importance.
The objective of the study was to investigate the extent to which quality management practices contribute to quality results. A self-administered survey questionnaire was used for the data collection. It was found that regression coefficient estimates for leadership, information and analysis, strategic quality planning, human resource development, quality assurance, and customer orientation are statistically significant.
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Wickramasinghe et al. (2012) studied this question.
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