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Survey reveals emotional attachment to chatbots varies by country, influencing user dependence and support perceptions.
• Chatbots are the top choice for secret sharing for 20.94% of 7,027 respondents • Over 35% of respondents are emotionally attached to chatbots such as befriending them • Emotional attachment is more prevalent in China and South Africa • Emotional attachment is influenced by multiple factors, including perceived support • Emotional attachment strongly correlates with user dependence
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Kostka et al. (2026) studied this question.
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