This paper examines the phenomenon of knowledge sharing behaviour among employees in organizations and investigates the role of empathy in this context. By analyzing data from 200 employees, we found that empathy does not have a direct and strong influence on knowledge sharing behaviour, neither in terms of knowledge giving nor knowledge asking. However, through prosocial behaviour, empathy indirectly influences these behaviours. Additionally, we assessed whether empathy influences motivation in terms of knowledge giving and knowledge asking behaviours. Our analysis shows that empathy has no evident impact on motivation, and motivation has no evident effect on employee behaviour when it comes to asking or providing information within businesses.
Puranik et al. (Thu,) studied this question.