Recent global events, including the COVID-19 pandemic, wars and migration streams, have highlighted the promise of digital infrastructures while also showcasing how dependent we are on digital systems for accessing welfare services such as healthcare, social services and education, as well as for accessing public service media. Notably, in the context of welfare provision, different people and social groups are affected in distinct ways by such digital systems. This Crosscurrent contribution conceptualizes the notion of digital vulnerabilities, which captures some of the contemporary challenges posed to societies increasingly interconnected with and dependent on digital systems. Drawing on feminist moral philosophy, we suggest three layers of digital vulnerabilities: vulnerabilities through digital infrastructures, vulnerabilities in digital infrastructures and vulnerabilities of digital infrastructures. We illustrate these three layers with examples from four critical welfare domains, namely healthcare, education, social services and public service media. We conclude with a call for additional empirical research on how digital vulnerabilities play out in practice, across welfare domains and in welfare regimes beyond the Global North. Such issues need to be explored further to meet contemporary challenges.
Kaun et al. (2026) studied this question.