Mixed-methods approach reveals emotional intelligence boosts decision-making for sustainable innovation and social justice.
Artificial intelligence, data analytics, and automation are examples of smart technologies that are changing human interaction, productivity, and decision-making in this era of rapid technological advancement. But technological "smartness" by itself does not ensure ethical, sustainable, or responsible results. In order to guarantee that smart technologies support the long-term objectives of sustainable development, this study contends that wise innovation—here defined as the fusion of technical inventiveness with emotional intelligence and ethical consciousness—is crucial. A crucial human skill, emotional intelligence (EI) allows people and organizations to decipher emotional cues, navigate social complexities, and make choices that put the welfare of the group ahead of specific efficiency gains. In development contexts where social, environmental, and ethical considerations are critical, this study investigates how EI enhances technological intelligence to generate intelligent innovation. We polled 180 professionals and postgraduate students in the fields of technology and sustainability using a mixed-methods approach. Validated tests of emotional intelligence, sustainable innovation orientation, and ethical technological design decision-making were used to gather data. Higher EI scores were substantially more likely to exhibit smart innovation behaviours, according to quantitative analyses (including regression and factor analysis) (R² = 0.47, p <.001). These findings were corroborated by qualitative interviews, which revealed that when developing or assessing smart technologies, emotionally intelligent professionals were more likely to take ethical considerations, stakeholder impacts, and long-term sustainability outcomes into account. The results indicate that incorporating EI development into STEM and innovation education can change the emphasis from efficiency-driven smart solutions to intelligent innovation that supports social justice, environmental stewardship, and economic resilience. These findings add to the growing body of research on the human aspects of technology governance and provide useful information for educators, legislators, and business executives looking to integrate sustainable practices into innovation ecosystems.
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Kumari et al. (2026) studied this question.
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