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May 8, 2026Ageing and SocietyOpen Access

Long-term care staff experience with virtual family visits during the Covid-19 pandemic in Canada

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Authors

MHMackenna HamiltonIMIvy MygeYTYash Tendulkar

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Overview

Qualitative study explores long-term care staff experiences with virtual visits in Canada, highlighting key challenges and insights.

Key Points

  • The aim was to explore the experiences of Canadian LTC staff in facilitating virtual communication between residents and their families during the Covid-19 pandemic.
  • Interviews conducted with eight LTC staff experienced in coordinating videoconference visits.
  • Data analyzed using reflexive thematic analysis.
  • Focus on staff experiences during the first year of the Covid-19 pandemic.
  • Key theme identified: holding it together, reflecting the challenges in supporting communication.
  • Subthemes included accepting distanced communication, tolerating discomfort in new roles, and reliance on team support.
  • Findings highlighted the disconnect between imposed policies and real-world experiences of staff.

Cite This Study

Hamilton et al. (2026) studied this question.

synapsesocial.com/papers/69fd7ef7bfa21ec5bbf07484https://doi.org/10.1017/s0144686x26100786
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Also Consider

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  5. 5Challenges facing Canadian Long-Term Care Homes and Retirement Homes during the COVID-19 pandemic2024 · 4 citations