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May 9, 2026International Journal of Human-Computer Interaction

Conversational AI for Digital Accessibility: An Experimental Study Involving Blind and Low Vision Users

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Authors

AEAndrea EspositoRLRosa LanzilottiMMMaristella Matera

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Overview

Experimental study evaluates conversational AI's impact on digital accessibility for blind and low vision users, suggesting improved experiences.

Key Points

  • This study aims to evaluate how conversational AI can enhance digital accessibility for blind and low vision users compared to traditional screen readers.
  • Experimental study involving 30 blind and low vision participants.
  • Comparison of user experience with conversational AI versus screen reader technology.
  • Focus on user needs and trust in AI-designed systems.
  • Conversational AI improved the browsing experience of participants compared to using screen readers.
  • Participants reported increased satisfaction and usability with the AI-based interaction.
  • The study highlights the importance of user-centered design in developing assistive technologies.

Cite This Study

Esposito et al. (2026) studied this question.

synapsesocial.com/papers/69fece83b9154b0b82875f1dhttps://doi.org/10.1080/10447318.2026.2659951
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