303 Evaluating patient and family experiences across distinct pediatric resource navigator programs: A multisite mixed-methods study

Objectives/Goals: Resource navigator programs (RNPs) improve care coordination and access to social resources, but designs vary widely. We aim to evaluate patient and family experiences across three distinct pediatric RNPs, focusing on how program structure and context influence satisfaction and perceived impact. Methods/Study Population: Using purposive, criterion-based sampling, we will recruit families who completed one of three established Bay Area RNPs. Surveys will assess satisfaction and perceived support addressing social needs, while qualitative semi-structured interviews informed by the Consolidated Framework for Implementation Research and literature review will examine participants’ lived experiences with the RNPs, probing family attitudes on identifying social needs, their experiences in being connected with community-based organizations, and their perceived impact on their child’s health and well-being. Dedoose will be used for qualitative data management and coding organization. Survey and interview findings will be triangulated to identify converging themes. Results/Anticipated Results: Our interview guide has been developed and we are in the process of recruiting participants. Two of the sites are tertiary children’s hospitals and one is a safety-net hospital. The programs vary in structure and intensity, from a student volunteer model and a community health worker model with 6-month follow-up to an interventionist-led model with 1-year follow-up. We hypothesize that clinics serving medically complex patient populations will benefit most from longitudinal RNPs with dedicated interventional staff, given their extended contact with the healthcare system, whereas volunteer-based programs with shorter follow-up may be more effective in primary care settings, reaching larger populations with less intensive needs. Discussion/Significance of Impact: Insights from patient and family experiences can guide adaptation to local contexts and inform evidence-based decisions for hospitals implementing or refining RNPs. Findings will better inform the design and implementation of a new RNP for socially vulnerable pediatric surgical patients in the Bay Area.