Abstract The rapid expansion of the food delivery market has raised growing concerns about food safety and consumer protection. This study investigates how consumers’ perceptions of food safety, experiences of food-related harm, and trust in remedial procedures differ according to their use of food delivery services. Using nationally representative data from 5,811 adults aged 19 to 75, collected through the 2023 Food Consumption Behavior Survey (CBSF), we conducted complex sample analyses using SPSS Ver. 29.0.The results reveal distinct demographic patterns: delivery users were predominantly male and in their 30 and 40 s, while non-users were mainly female and in their 50 and 60 s. Non-users exhibited significantly greater concern for food safety (3.43 vs. 3.17, p < 0.001) and rated domestic foods as safer, whereas users expressed relatively higher trust in convenience-based food formats. Regarding food-related harm, non-users most frequently reported the presence of foreign substances, while users mainly cited issues related to food quality. Despite similar harm occurrence, non-users were more likely to seek remediation and reported higher satisfaction with remedial outcomes (3.42 vs. 3.20, p < 0.001).Notably, users were less inclined to take action, often citing skepticism about resolution, while non-users avoided reporting primarily due to perceived inconvenience. These findings underscore the influence of food delivery usage on consumer risk perception, harm responsiveness, and engagement in protective behaviors. The study highlights the need for tailored food safety communication strategies, stronger complaint resolution systems, and differentiated consumer protection policies in the evolving food delivery ecosystem.
Lee et al. (Thu,) studied this question.