The paper proposes a framework for analysing the performances of product–service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi–criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.
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Chirumalla et al. (2013) studied this question.
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