Clients perception and satisfaction toward service provided by pharmacy professionals at a teaching hospital in Ethiopia

BACKGROUND: Evaluation of client's perception and satisfaction with pharmacy services is important to identify specific areas of the service that need improvement in achieving high-quality pharmacy services. It also helps to detect the gaps in the current pharmaceutical services provision. OBJECTIVE: To assess clients' perception and satisfaction toward service provided by pharmacy professionals at Mizan-Tepi University Teaching Hospital. METHODS: -value <0.05. RESULTS: =0.016). CONCLUSION AND RECOMMENDATION: This study showed that the overall mean perception and satisfaction of clients in Mizan-Tepi University Teaching Hospital was low, even though it was above the mean level of perception and satisfaction. Action has to be taken to improve the perception and satisfaction of clients with the services provided in the pharmacy section.