Guidelines regarding patient-provider electronic mail are presented. The intent is to provide guidance concerning computer-based communications between clinicians and patients within a contractual relationship in which the health-care provider has taken on an explicit measure of responsibility for the client's care. The guidelines address two interrelated aspects: effective interaction between the clinician and patient, and observance of medicolegal prudence. Recommendations for site-specific policy formulation are included.
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Bryan G Kane
Lehigh Valley Hospital-Pocono
Daniel Z. Sands
Beth Israel Deaconess Medical Center
Journal of the American Medical Informatics Association
American Medical Informatics Association
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Kane et al. (Thu,) studied this question.
synapsesocial.com/papers/6a07fda0c3448d68e5378a92 — DOI: https://doi.org/10.1136/jamia.1998.0050104