This research paper explores the multifaceted realm of Configuration Management (CM) in the modern era, examining theoretical frameworks, best practices, innovations, and challenges. Theoretical models, including the Three-Component Model and ITIL, form the foundational understanding of CM, guiding effective identification, control, and status accounting of configuration items. Innovations such as DevOps integration, Infrastructure as Code (IaC), and containerization technologies reshape traditional CM practices, providing scalability, automation, and adaptability solutions. However, challenges such as security concerns, compliance issues, and the complexities of collaboration necessitate strategic recommendations. By embracing a holistic approach, prioritizing security, promoting collaboration, and staying informed on emerging technologies, organizations can navigate these challenges and establish resilient CM practices, ensuring the stability and reliability of their IT systems in the ever-evolving technological landscape.
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Farayola et al. (2023) studied this question.
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