The global ageing population, particularly older adults with complex biopsychosocial needs, drives increased healthcare utilisation, burdening both the health system and wider society.1,2 Primary care physicians (PCPs) may be uniquely positioned to manage patients with complex health needs, given their role in providing continuous, comprehensive, and coordinated care as a first point-of-contact.3 Effectively managing complex patient needs poses a critical challenge for the primary care system, extending beyond financing to encompass the targeted allocation of resources, including time, human resources and ancillary services.
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Koh et al. (2025) studied this question.
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