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May 18, 2026Open Access

When Fluency Becomes Capture: Holding, Flow, and the Fragile Architecture of Choice

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Authors

DMDavid S Morgan

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Overview

Explores how fluency affects the decision-making process, indicating the balance between choice and automatic action.

Key Points

  • The paper investigates how fluency can impact decision-making, potentially leading to a loss of choice under certain conditions.
  • Develops a conceptual model of four action states related to fluency and choice
  • Analyzes two case studies: US Airways Flight 1549 and the Wells Fargo sales-practices episode
  • Identifies pathways through which fluent action becomes capture
  • Introduces the concept of choice-bearing fluency and unheld fluency
  • Findings suggest that fluent action can lead to capture, compromising decision-making capacity
  • Highlights implications for leadership and human-AI interaction in maintaining agentic action

Cite This Study

David S Morgan (2026) studied this question.

synapsesocial.com/papers/6a0aad015ba8ef6d83b70769https://doi.org/10.5281/zenodo.20237487
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