What question did this study set out to answer?

The study aims to identify specific problems faced in human-computer dialogue design.

March 1, 1990Communications of the ACM820 citations

Improving a human-computer dialogue

Key Points

The study aims to identify specific problems faced in human-computer dialogue design.
Survey of seventy-seven industrial designers and programmers
Focus on identifying potential design problems in dialogue systems
Identification of specific problems in human-computer dialogue design was found to be challenging
Participants expressed difficulty in pinpointing exact issues

Abstract

A survey of seventy-seven highly motivated industrial designers and programmers indicates that the identification of specific, potential problems in a human-computer dialogue design is difficult.

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