The role of service-learning in psychology students’ community engagement, self-efficacy, volunteerism and attitudes toward children with disabilities

Purpose This study aims to explore the influence of structured service-learning, conducted through individualized tutoring sessions with children with disabilities, on Kosovar psychology students’ attitudes toward children with disabilities, self-efficacy and motivation for community engagement and volunteerism. Design/methodology/approach A mixed-methods design with a sequential strategy was used. In the quantitative phase, 107 students answered a series of validated questionnaires measuring the study’s variables; in the qualitative phase, eight students participated in a focus group discussion to explore the quantitative outcomes. Findings The quantitative results indicated that the service-learning experience led to a reduction in discomfort during social interactions, an increase in self-efficacy and an improvement in positive community service attitudes. Previous internship experience and prior contact with children with disabilities also contributed to decreased discomfort and increased self-efficacy. A significant negative correlation was observed between discomfort and self-efficacy, whereas volunteerism–activism positively correlated with self-efficacy and community service attitudes. Self-efficacy emerged as a significant predictor of reduced discomfort. The qualitative findings aligned with the quantitative results, further emphasizing how service-learning experiences influenced changes in students’ discomfort, self-efficacy and community service attitudes. Originality/value This study offers a new perspective by addressing the underexplored role of service-learning in enhancing psychology students’ personal and professional competencies through their engagement with children with disabilities. It highlights service-learning as a valuable approach for developing essential skills and promoting inclusive social change, especially when stigma and limited inclusive policies persist.