SCOPE and FRAME: Context-Specific Tools for Virtual Care Service Delivery in Rural and Remote Communities

Objective: To develop and pilot test two context-specific digital tools-SCOPE and FRAMEdesigned to support virtual care service delivery and healthcare planning in rural and remote communities. Patients and Methods: This study used a participatory case study design informed by usercentred development principles to design and pilot the SCOPE and FRAME tools.Development involved collaborative workshops with clinicians, healthcare administrators, community partners, and a software development team.Publicly available data sources were combined with community-verified information to populate community-specific profiles.The tools were piloted in three communities in Saskatchewan, Canada-Stanley Mission, La Loche, and Whitecap Dakota Nation-between October 1, 2024, and March 31, 2025.During pilot implementation sessions, participants interacted with the prototype and qualitative feedback regarding functionality, usability, and practical utility was collected.Results: Participants reported that the SCOPE and FRAME tools supported healthcare planning and service coordination by providing centralized access to community-specific demographic, infrastructure, and logistical information.Users indicated that dynamic site management features enabled real-time updates to community profiles, allowing the tools to reflect evolving healthcare service availability.Data visualization dashboards, including interactive graphs and maps, were reported to support interpretation of healthcare trends and identification of service