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The paper presents a framework for quality management of Cloud Services, that aims to meet requirements of both providers and enterprises. In providers, a capacity planning phase forecasts the load in order to identify resources, while a quality aware cloud balances in real time SLM and efficiency. In enterprises, a dynamic SLA negotiation system chooses the most convenient provider for commodity services, while a dashboard enables enterprises to analyze the business impact of the cloud Qos. Finally, an independent authority verifies the actual QoS that is delivered by providers to enterprises.
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Motta et al. (2013) studied this question.